R. Rahmaddian, S. M. A. A. Koesanto, and D. Surapto, “Analisis Kualitas Layanan, Kemampuan Dan Kinerja Pengurus Pokjar Terhadap Kepuasan Mahasiswa di UPBJJ-UT Palangka Raya: An Analysis of Service Quality, Competence and Performance of Pokjar Administrators in Relation to Student Satisfaction at UPBJJ-UT of Palangka Raya”, Anterior J, vol. 19, no. 1, pp. 121–129, Dec. 2019.