SYAKIRAH, M. S.; PRATAMA, D. P. Analisis Layanan IT Service Management Menggunakan Framework ITIL V4 pada DLHP Sumatera Selatan. Bitnet: Jurnal Pendidikan Teknologi Informasi, [S. l.], v. 11, n. 2, p. 73–83, 2026. DOI: 10.33084/bitnet.v11i2.12919. Disponível em: https://journal.umpr.ac.id/index.php/bitnet/article/view/12919. Acesso em: 14 jun. 2026.