Fristiohady, Adryan, et al. “Analisis Kualitas Pelayanan Terhadap Kepuasan Pasien Rawat Jalan Di Puskesmas Puuwatu Kota Kendari Menggunakan Metode SERVQUAL: Analysis Of Quality Service Towards Out-Patient Satisfaction at Puskesmas Puuwatu Kendari City”. Jurnal Surya Medika (JSM), vol. 6, no. 1, Aug. 2020, pp. 6-12, https://doi.org/10.33084/jsm.v6i1.1442.