1.
Fristiohady A, Fitrawan LOM, Pemudi YD, Ihsan S, Ruslin R, Bafadal M, et al. Analisis Kualitas Pelayanan terhadap Kepuasan Pasien Rawat Jalan di Puskesmas Puuwatu Kota Kendari menggunakan Metode SERVQUAL: Analysis Of Quality Service Towards Out-Patient Satisfaction at Puskesmas Puuwatu Kendari City. J Surya Medika [Internet]. 2020 Aug. 28 [cited 2026 Nov. 7];6(1):6-12. Available from: https://journal.umpr.ac.id/index.php/jsm/article/view/1442