Kualitas Pelayanan Pembuatan Surat Keterangan Tidak Mampu di Kelurahan Muara Tuhup Kecamatan Laung Tuhup Kabupaten Murung Raya Quality of Service for Making Unable Certificate in Muara Tuhup Sub-District, Laung Tuhup Subdistrict, Murung Raya Regency
Article Sidebar
Main Article Content
Abstract
The purpose of this study was to find out how the Quality of Services for Making Low Tide is Not Affordable in Muara Tuhup Village, Laung Tuhup Subdistrict, Murung Raya Regency. The method used in this study is qualitative. The primary data in this study as informants are employees who provide services and communities in Muara Tuhup Village. Secondary data from materials, both in the form of books, articles, scientific works, newspapers, and scientific journals. Based on the results of the research that the quality of service for making inadequate certificates in the Muara Tuhup Sub-District of Laung Tahup Subdistrict, Murung Raya Regency still has a number of things that have not been maximized from the tangible aspect of service, convenience in the service process, employee discipline, and employee service processes use tools. Furthermore, the reliability of service standards, the ability of employees to use service aids. Additionally, responsiveness (response/response) response or response in response to complaints from service users, service employees have performed services quickly and precisely which has not been maximized, served on time, and all complaints from service users have not been responded to. Furthermore, Assurance (Guarantee) Guarantees timely service
Downloads
Article Details
Authors who publish with this journal agree to the following terms:
- Any article on the copyright is retained by the author(s).
- Author grant the journal, right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share work with acknowledgment of the work authors and initial publications in this journal.
- Authors are able to enter into a separate, additional contractual arrangements for non-exclusive distribution of published articles of work (eg, post-institutional repository) or publish it in a book, with acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their websites) prior to and during the submission process, as can lead to productive exchanges, as well as earlier and greater citation of published work.
- The article and any associated published material is distributed under the Creative Commons Attribution-ShareAlike 4.0 International License
References
Bernardianto, R.B., Arifin, M. 2016. Kualitas Pelayanan Pencatatan Nikah Berbasis Teknologi Informasi di Kabupaten Pulang Pisau Provinsi Kalimantan Tengah. Pencerah Publik. 3(2):19-32.
Handayani, I.T. 2015. Kualitas Pelayanan Kenaikan Pangkat Pegawai Negeri Sipil Oleh Badan Kepegawaian Daerah Kabupaten Gunung Mas. Anterior Jurnal. 15(1):1-9.
Hardiyansyah. 2011. Kualitas pelayanan publik Konsep, Dimensi, Indikator dan Implementasinya. Yogyakarta: Pustaka Gava Media.
Karyadi, K., Siren, S. 2016. Analisis Kinerja Pelayanan Terpadu Untuk Perizinan Usaha Di Kabupaten Katingan. Pencerah Publik. 3(1):43-52.
Mulyadi, dkk. 2016. Administrasi Publik untuk Pelayanan Publik. Bandung: Pustaka Alfabeta.
Nurhasanah, N., Manto, D. 2016. Kualitas Pelayanan Pembuatan Paspor di Kantor Imigrasi Kelas I Palangka Raya. Pencerah Publik, 3(2):39-47.
Pasolong, 2016. Teori Administrasi Publik. Yogyakarta: Pustaka Alfabeta.
Sinambela,dkk. 2015. Reformasi Pelayanan Publik, teori, kebijakan, dan Implementasi. Jakarta: Bumi Aksara
Sonedi, S. 2013. Keefektifan Organisasi Perguruan Tinggi (Studi Kasus Pada Universitas Muhammadiyah Palangkaraya). Anterior Jurnal. 13(1):106-121.
Suharsaputra. 2012. Metode Penelitian Kuantitatif, Kualitatif, dan Tindakan. Bandung: Refika Aditama.
Waluyo. 2007. Manajemen Publik (konsep, Aplikasi, dan Impelementasinya dalam Pelaksanaan Otonomi Daerah). Bandung: Mendar Maju.