Kualitas Penanganan Pengaduan Tindak Kekerasan pada Anak dan Perempuan di Unit Perlindungan Perempuan dan Anak Polda Kalteng

Quality of Handling Complaints of Violence Against Children and Women in the Protection Unit of Women and Children of the Central Kalimantan Regional Police

Authors

  • Shanty Bahar Ising Universitas Muhammadiyah Palangkaraya
  • Ayudita Trapsilo Jati Universitas Muhammadiyah Palangkaraya

DOI:

https://doi.org/10.33084/pencerah.v4i2.824

Keywords:

Implementation, Policy, Management, Sanitation

Abstract

This study aims to find out how the quality of complaints of acts of violence against children and women in the Central Kalimantan Regional Police PPA Unit. The method used is the Qualitative method, the research conducted was descriptive research in which the Central Kalimantan Regional Police PPA Unit was the research location. Data collection techniques use observation, interviews, and documentation. Based on the results of the study, the Quality of Handling Complaints on Violence Against Children and Women of the Central Kalimantan Regional Police PPA Unit is still not optimal, because of the five service quality indicators there are two indicators that have not run well, namely Tangibles, and Responsiveness while the three indicators that have gone well are reliability indicator, Assurance, and Empathy.

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Author Biography

  • Shanty Bahar Ising, Universitas Muhammadiyah Palangkaraya

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Published

2017-10-14

Issue

Vol. 4 No. 2 (2017): Pencerah Publik

Section

Articles

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How to Cite

Ising, S. B., & Jati, A. T. (2017). Kualitas Penanganan Pengaduan Tindak Kekerasan pada Anak dan Perempuan di Unit Perlindungan Perempuan dan Anak Polda Kalteng: Quality of Handling Complaints of Violence Against Children and Women in the Protection Unit of Women and Children of the Central Kalimantan Regional Police. Pencerah Publik, 4(2), 19-23. https://doi.org/10.33084/pencerah.v4i2.824

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