Pelayanan Administrasi Pertanahan di Kecamatan Jekan Raya Kota Palangka Raya Land Administration Services in Jekan Raya District, Palangka Raya City
Article Sidebar
Main Article Content
Abstract
This study aims to examine and explain how the orderly implementation of land administration in the District of Jekan Raya, Palangka Raya City. The research method used is descriptive qualitative because the problems brought by researchers are still unclear in nature and are holistic (overall) sources of data in this study consisting of primary data and secondary data, which is the primary data is the Head of Government Section Land Registration, Officer land services, and communities that conduct land services in Jekan Raya Subdistrict, Palangka Raya City. Data collection techniques in this study are observation, interview, and documentation. Based on the results of the survey that the administrative service in the land is known to be still not optimal because service personnel are still often not on time in providing services, even lack of reliability of officers in delivering services, yet lack of facilities to support services, staff responsiveness in the service process is still limited in the service process in the service process there are still officers providing services with bitchy faces.
Downloads
Article Details
Authors who publish with this journal agree to the following terms:
- Any article on the copyright is retained by the author(s).
- Author grant the journal, right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share work with acknowledgment of the work authors and initial publications in this journal.
- Authors are able to enter into a separate, additional contractual arrangements for non-exclusive distribution of published articles of work (eg, post-institutional repository) or publish it in a book, with acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their websites) prior to and during the submission process, as can lead to productive exchanges, as well as earlier and greater citation of published work.
- The article and any associated published material is distributed under the Creative Commons Attribution-ShareAlike 4.0 International License
References
Dwiyanto, A. 2014. Mewujudkan Good Governance mellaui pelayanan publik. Yogyakarta: Gadjah Mada University Press.
Hardiyansyah. 2011. Kualitas Pelayanan Publik Konsep, Dimensi, Indikator, dan Implementasinya. Yogyakarta: Gaya Media.
Moelong, J.L. 2012. Metode Penelitian Kualitatif. Bandung: Remaja Rosdakarya.
Mukarom, Z. 2015. Manajemen Pelayanan Publik. Bandung: Pustaka Setia.
Pasolong, H. 2013. Teori Administrasi Publik. Jakarta: Alfabeta.
Ridwan, J. 2009. Hukum Administrasi Negara dan Kebijkaan Pelayanan Publik. Jakarta: Nuansa.
Sedarmayanti. 2009. Reformasi Administrasi Publik, Reformasi Birokrasi, dan Kepemimpinan Masa Depan (Mewujudkan pelayanan prima dan kepemerintahan yang baik). Bandung: Refika Aditama.
Sinambela, P.L. 2010. Reformasi Pelayanan Publik Studi, Kebijakan, dan Implementasi. Jakarta: Bumi Aksara.
Syafri, W. 2012. Studi Tentang Administrasi Publik. Jakarta: Erlangga.