Kualitas Pelayanan Penyaluran Bantuan Raskin di Kelurahan Panarung Kota Palangka Raya Quality of Service for Distribution of Raskin Assistance in Panarung Village, Palangka Raya City
Article Sidebar
Main Article Content
Abstract
This study aims to describe and describe the Quality of Service for the Distribution of Raskin Assistance in Panarung Village, Palangkaraya City. The research method used is qualitative where the researcher wants to describe and describe the Quality of Service for Distribution of Raskin Assistance in Panarung Village, Palangkaraya City, Data Sources namely Social Welfare and Community Services Section, Development and Human Resources (HR) section and Government section. Based on the results of research that has been conducted that the Quality of Service Delivery of Raskin in Panarung Urban Village, Palangkaraya City is quite good and its implementation has followed established procedures, but it is still not optimal, because socialization is not maximized, inadequate facilities, disciplinary officers that makes service slow
Downloads
Article Details
Authors who publish with this journal agree to the following terms:
- Any article on the copyright is retained by the author(s).
- Author grant the journal, right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share work with acknowledgment of the work authors and initial publications in this journal.
- Authors are able to enter into a separate, additional contractual arrangements for non-exclusive distribution of published articles of work (eg, post-institutional repository) or publish it in a book, with acknowledgment of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their websites) prior to and during the submission process, as can lead to productive exchanges, as well as earlier and greater citation of published work.
- The article and any associated published material is distributed under the Creative Commons Attribution-ShareAlike 4.0 International License
References
Asrinaldi, 2012. Politik Masyarakat Miskin Kota. Yogyakarta : Gava Media
Bank, The World, 2012. Pedoman Tentang Kemiskinan dan Ketimpangan. Jakarta : Salemba Empat.
Gunawan, Imam, 2014. Metode Penelitian Kualitatif; Teori da Praktik. Jakarta : Bumi Aksara
Hardiyansyah, 2011. Kualitas Pelayanan Publik; Konsep, Dimensi, Indikator dan Implementasinya. Yogyakarta : Gava Media
Ibrahim, Amin, 2008. Teori dan Konsep Pelayanan Publik serta Implementasinya. Bandung : Mandar.
Laksminarti, L. 2016. Implementasi Peraturan Daerah No 9 Tahun 2012 Tentang Penanganan Gelandangan, Pengemis, Tuna Susila Dan Anak Jalanan Di Kota Palangka Raya Provinsi Kalimantan Tengah. Restorica: Jurnal Ilmiah Ilmu Administrasi Negara dan Ilmu Komunikasi. 2(1):31-40.
Lukman, Sampara. 2000. Manajemen Kualitas Pelayanan. Jakarta: STIA LAN Press.
Mardikanto, Totok & Poerwoko Soebiato, 2015. Pemberdayaan Masyarakat. Bandung : Alfabeta
Nawawi, Zaidan, 2013. Manajemen Pemerintahan. Jakarta : PT Raja Grafindo Persada.
Pasolong, Harbani, 2008. Teori Administrasi Publik. Bandung : Alfabeta
Ratminto & Atik. 2005. Manajemen Pelayanan. Yogyakarta : Pustaka Belajar
Sinambela, Lijan Poltak, 2012. Kinerja Pegawai; Teori, Pengukuran dan Implikasi. Yogyakarta : Graha Ilmu.
Sinambela, Lijan Poltak, dkk, 2006. Reformasi Pelayanan Publik, Teori, Kebijakan dan Implementasi. Jakarta : Bumi Aksara.
Tangkilisan, Nogi Hessel. 2005. Manajemen Publik. PT. Gramedia Widiasarana Indonesia : Jakarta.
Toun, N.R., Candra, E.S. 2016. Model Perumusan Kebijakan Elit Transformasional Pada Perencanaan Pembangunan Masyarakat (Studi Perencanaan Pembangunan Di Desa Tumbang Liting). Pencerah Publik. 3(2):9-18.