Evaluasi Kepuasan Pelanggan Di Poltekkes Kemenkes Palangka Raya Tahun 2017
Evaluation of Customer Satisfaction at the Palangka Raya Health Ministry Polytechnic in 2017
DOI:
https://doi.org/10.33084/jsm.v3i1.208Keywords:
costumers satisfaction index, educational services, quality service performanceAbstract
The quality of education service can observe with how the institution gives a quality asurance. The government pass-through Kepmenpan No: KEP/25/M.PAN/2/2004 have made guedeline to assess of costumers satisfaction for every institution belonging to the educational institution. Health Polytechnic Palangka Raya as an educational institution has given education serve need to measure costumers satisfaction. The survey has been a method on this research with a questioner as the instrument. 437 people have been a respondent on this research consists of student, lecturer, staff, parent, alumni, and stakeholder. The result of the research have shown the student, lecturer, and parent satisfaction index value belonging to a good actual performance and very good for staff, alumni, and stakeholder. Thereby, it is generally that educational services on Health Polytechnic Palangka Raya were given satisfaction to the student, lecturer, staff, parent, alumni, and stakeholder.Downloads
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References
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Kusfriyadi, Mars Khendra, Nang Randu Utama, dan Lamia Diang Mahalia. Analisis Kepuasan Mahasiswa Terhadap Layanan Pendidikan di Politeknik Kesehatan Kementerian Kesehatan Palangka Raya. Jurnal Forum Kesehatan Volume V Nomor 9. 2015. 57-63.
Kepmenpan Nomor : KEP/25/M.PAN/2/2004 tentang pedoman umum penyusunan Indeks Kepuasan Masyarakat di unit pelayanan instansi Pemerintah. 2004.
Jaedun A. Survei Tingkat Kepuasan Konsumen Terhadap Kualitas Pelayanan Publik Bidang Pendidikan di Daerah Istimewa Yogyakarta, 2005.
Kusfriyadi, Mars Khendra, Nang Randu Utama, dan Lamia Diang Mahalia. Analisis Kepuasan Mahasiswa Terhadap Layanan Pendidikan di Politeknik Kesehatan Kementerian Kesehatan Palangka Raya. Jurnal Forum Kesehatan Volume V Nomor 9. 2015. 57-63.
Kepmenpan Nomor : KEP/25/M.PAN/2/2004 tentang pedoman umum penyusunan Indeks Kepuasan Masyarakat di unit pelayanan instansi Pemerintah. 2004.
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Published
2017-08-01
How to Cite
Datak, G., Mahalia, L. D., & Riyanti, R. (2017). Evaluasi Kepuasan Pelanggan Di Poltekkes Kemenkes Palangka Raya Tahun 2017: Evaluation of Customer Satisfaction at the Palangka Raya Health Ministry Polytechnic in 2017. Jurnal Surya Medika (JSM), 3(1), 1–6. https://doi.org/10.33084/jsm.v3i1.208
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